1. Request deletion in the app

You can request deletion even while your account is still under review.

Android

1. Open the app and sign in.
2. Tap «حسابي» (My account) at the top of the screen, then «حذف الحساب» (Delete account) or «الحساب والخصوصية» (Account and privacy).
3. Enter your current password, type DELETE, then tap «طلب حذف الحساب» (Request account deletion) and «تأكيد طلب الحذف» (Confirm).
4. The app signs you out and removes the saved sign-in data from the device.

iPhone

1. Open the app, sign in and tap «حسابي» (My account), or «بيانات حسابي» (My account details) if your account is under review.
2. Choose «الحساب والخصوصية» (Account and privacy). Under «حذف الحساب وبياناته» (Delete account and data), enter your current password and type DELETE.
3. Tap «طلب حذف الحساب» (Request account deletion), then «تأكيد طلب الحذف» (Confirm).

2. Or request it by email

If you cannot sign in, email mrqam.sa@gmail.com from the email address registered on the account, with the subject “Mirqam Driver account deletion”. Say whether it is a merchant or courier account and give the account name. Do not send your password or document photos. We may ask you to confirm from the same address; the request then follows the same timing and conditions below.

3. When deletion happens

Our team reviews the request within 7 days. Before deletion, active trips must be completed or cancelled and refunded, the wallet balance must be settled to zero, and pending top-up or payout requests must be reviewed; the request stays open until this is done. Uninstalling the app does not delete the account.

4. What is deleted

• Your name, email address, phone number and password. The account becomes “deleted account” and can never be signed in to again.
• Registration details: owner and business details, commercial registration, VAT, unified and municipal licence numbers, and vehicle type.
• The driving licence photo.
• The courier’s last recorded location and its time.
• Branch name, address, phone, email and coordinates, and delivery coordinates in price quotes.
• IBANs in payout requests.
• Your personal details in the contract acceptance record.
• Sign-in sessions on all devices, in-app notifications, unsent emails, registration receipts, and sign-in attempt records for your email.

5. What we keep, and why

• Order and trip records: branch, customer name, phone, address and delivery location, distance and price, trip stages and times, and the proof-of-delivery photo.
• Wallet transactions, and top-up and payout requests (amount, reference and status, without the IBAN).
• The operations audit log, the contract acceptance record (version, fingerprint and date, without your personal details), and the deletion request itself.
• An internal account ID, account type and city, used only to link these records.

Why: to prove deliveries, settle what merchants, couriers and the platform owe each other, handle disputes and claims, prevent fraud, and meet legal requirements for financial and tax records. These records are not used for anything else and cannot be used to sign in.

For how long: for as long as they are needed for these purposes and for the periods Saudi law requires for financial and tax records. There is currently no automatic deletion of these records after a set period.

More detail: Privacy policy (Arabic) · Support